How-to and support

Q: Labels are skipping, or the printer needs calibrating

Calibrating the printer usually fixes skipping. Our support page has a video that walks through calibrating the older Citizen CL-S700.

Q: The scale and printer aren't talking to each other

1. Try printing a label directly from NiceLabel or EnLabel. If that works, the printer is fine. 2. In Windows, open Printers & Scanners and check that the Citizen driver is installed and set up correctly. 3. Open Device Manager and confirm the scale is connected on the correct COM port. Still stuck? Call us at 800.482.7225 and we'll connect remotely.

Fix the common problems yourself, or get us on the phone. If your line is down, call.

Call 800.482.7225 Request support

Walkthroughs

Changing a ribbon or loading labels on a Citizen printer? Call 800.482.7225 for a walkthrough.

Troubleshooting

The problems we hear about most. If yours isn't here, call.

The print is faint or streaky

Usually that's a worn printhead that needs replacing. We supply them: $355 plus shipping.

The wrong topcoat or label material can cause the same thing, so call us at 800.482.7225 before you replace anything.

Labels are skipping, or the printer needs calibrating

Calibrating the printer usually fixes skipping. This video walks through it on the older Citizen CL-S700.

The scale and printer aren't talking to each other

Try printing a label directly from NiceLabel or EnLabel. If that works, the printer is fine.
In Windows, open Printers & Scanners and check that the Citizen driver is installed and set up correctly.
Open Device Manager and confirm the scale is connected on the correct COM port.

Still stuck? Call us at 800.482.7225 and we'll connect remotely.

Manuals

These links go to Citizen's own download pages, so you always get the current file.

Citizen CL-S700 Series User's ManualCovers the CL-S700, CL-S703 and CL-S700R. On citizen-systems.com
Citizen CL-S700 brochure and specificationsDatasheet on citizen-systems.com
Citizen CL-S703 brochure and specificationsDatasheet on citizen-systems.com

Datasheets

Specifications for the printers and scales we supply, each as a page and a printable PDF.

Solo2 TM240 / TM340 datasheetIndustrial thermal transfer label printerSolo2 TM240 / TM340 (PDF)
Solo2 T245 / T345 datasheetCompact stand-alone label printerSolo2 T245 / T345 (PDF)
Yamato PPC-200W-II datasheetIP65 portion control scaleYamato PPC-200W-II (PDF)
Yamato DP-6700-II datasheetStainless IP65 bench scaleYamato DP-6700-II (PDF)
Yamato DP-6900 datasheetWipe-down bench scaleYamato DP-6900 (PDF)

Phone and remote support

Support comes from our own team. Most software and setup problems don't need a site visit.

Start with a phone call. If we need to see the problem, we connect to your ScaleManager PC, or to the computer you use with your Economarker, with your permission. We see what you see and fix it while you're on the line.

You'll need an internet connection at the station and someone there who can describe what's going wrong.

For Economarker and technical questions, call 800.482.7225 and ask for Mike, or email Mike@TemPac.net.

Support hours

Monday–Friday, 8:00 am–5:00 pm Eastern.

There's currently no charge for phone or remote support.

Book a remote session Call 800.482.7225

Request support or book a remote session

If your line is down, call 800.482.7225 instead.

Tell us what you need to label.

Send the size, quantity and what it sticks to. We'll come back with a price, or with questions if something won't work.

Get a quote Free sample kit Reorder

Or call 800.482.7225 and talk it through.